Terms and Conditions

You (“You”, “Client” or “Your” means you or, for services designed for businesses, the legal entity that you are authorized to represent and on whose behalf the Services are purchased) are indicating your acceptance of, and agree to be bound to the Terms and Conditions set forth below by using The Computer Place (“We”, “our”, or “us”), it’s website: www.helpcomputing.com (“website” or “site”), or by submitting any information to The Computer Place. If you do not agree to the Terms and Conditions set forth below, we cannot render service.


IN NO EVENT SHALL THE COMPUTER PLACE HAVE ANY LIABILITY TO YOU FOR ANY DAMAGES, LOSSES, OR CAUSES OF ACTION FOR MORE THAN THE PURCHASE PRICE OF ANY ITEMS OR SERVICES YOU PURCHASED FROM THE COMPUTER PLACE IN THE APPLICABLE TRANSACTION. USE OF THE WEBSITE IS COMPLETELY AT YOUR OWN RISK.

The Computer Place will use commercially reasonable efforts to resolve your computer or tech support problem for a fee as set forth in the Site or as quoted on the telephone, as applicable.

Online services, onsite services and products sold will be performed and billed by The Computer Place.

I. Cancellation and Refund Policy:

Clients are responsible for all labor hours and/or services performed and expenses incurred until cancellation. Except for the following circumstances:

1. Remote technician cannot connect to your computer.

2. If you ask to cancel the initial service request, and we never connected to your computer.

II. Warranties

Online service may not be successful because the problem may be beyond our ability to resolve remotely online. Some problems require onsite or in store service for completion.

All services include a 7 day warranty. Warranty is not valid if customer did not report service problems or dissatisfaction prior to 7 days from us informing you of completion of service.